By registering your details on our website, you consent to us maintaining, recording, holding and using personal data we collect about you. We will never share or disclose your personal information with anyone else unless legally obliged to by the Government agencies. We are fully committed to the Data Protection Act 1998 and the privacy of your information.
When you register as a customer, you opt in to receive email newsletters and promotions relevant to purchases you have previously made.
We do not record or store any payment information. Your payment information is handled securely using SSL protocol via the Stripe.
If you wish to return your goods please contact us via email or in store within five working days after the order is delivered/collected.
All returned items must be sent back to us in their original condition and packaging within 10 working days from the date of delivery of your order. Any refunds made will be for the returned goods only, minus any discounts and delivery charges. Ensuring the safe return of the package and postage cost will be the responsibility of the customer.
To cancel any pre-ordered items please contact us via email or in store within ten working days of placing the order. Cancellation requests made after this time may not be subject to a refund.
Out of Stock Items
If an item you have ordered is out of stock, we will contact you prior to shipping your order. A substitute product will be offered or a refund for the out of stock item. We will only ship your order once we have received confirmation of how you wish to proceed.
By placing an order you confirm that you are at least 18 years old. Deliveries must be accepted by someone 18 or older. If our couriers are in any doubt of the age of the recipient of an order they will request photographic ID. We reserve the right to cancel any orders where the recipient cannot be proved to be at least 18 years old.
NORD Bottle Shop & Tasting Room Ltd
167 Park View
Tyne & Wear
Company number – 10555621